We recently sent out some letters to our existing customers to find out what they thought of us, not just to include in this web page, but to get a feel for the way our customers think about us. We have used some of those replies here, not all of course as we had over 25% return feedback to us. Some of the replies echo each other in respect of the plain speaking way we try to explain the intricacies of the PC. We fully respect the fact that the majority of home PC users are not comfortable with techno babble.
Here is a small selection of the replies we received.
Mrs R from Newport had this to say about our service:-
Many thanks again for the excellent support
Mr Ste Rush, a customer from Middlesbrough was clearly impressed:-
I recently bought a computer from ‘WightByte Computers’.
Ian was very helpful whilst I was deciding on which system to go for, he compiled a detailed quote for me to consider after telling him what I was looking for. I asked for a few alterations to the quote and he changed it within the hour and sent me a revised quote. I then received the system 3 days later (Isle of Wight to Middlesbrough) which I was very impressed with.
The after sale service provided by ‘WightByte Computers’ is second to none, whenever I have a technical issue Ian is quick to help resolve any problems, some of which have been achieved using their Remote Support Software.
I would not hesitate to recommend WightByte Computers to anyone.
Mr Colin Hedgley called upon our services a few times and had this to say:-
The quick response and professional attitude provided by WightByte has been first class and I have no hesitation in recommending their services
Mr R Lilly of East Cowes recently had a PC built by us, and said the following:-
I have been very impressed with the high standard of service along with a package that is far superior to an “off the shelf” computer. It has exceeded my expectations and I thank you for the speedy service.
Mr B Oxford of Cowes was also pleased with our service and replied to our letter saying:-
I was particularly impressed on the last occasion, I had already contacted a larger firm who said that the whole machine would have to be wiped taking at least two days. You came out straight away and fixed it in 10 minutes
Mr R Gale of Island Treatment Specialists LTD wrote saying that:-
We were delighted with the service you provided and we would have no hesitation in recommending you to any of our friends and business colleagues
Mr C Ryan emailed us a wonderful testimonial including these words and phrases:-
reliable, conscientious, knowledgeable, resolute in resolving any problems
Mr F Gorton has used us on three occasions and he had this to say:-
I have been pleased with the quality of service that you have provided and will certainly ask you to quote for any further computing needs
Mr C Teague from Ryde sent us a lovely reply containing this sentence:-
What more can I say than you are both professional and champion the customer by putting their needs first, supplying a prompt and first class cost effective service, in an industry that is ever changing and confusing to the untrained PC user.
Mr R Chisholm, one of our most senior customers emailed this to us:-
excellent help and support you have given me, an eighty year old geriatric, to come to terms with my computer. You really have been exceptionally patient and encouraging, with what at my age was a daunting prospect. And to know that you are there at the end of the telephone to guide me through some bewildering problems gives reassurance indeed
Mr T Edwards of Carisbroke put his feeling into words and wrote this:-
it is a delight to find someone who is prepared to listen to one’s problems and who will then take the time to explain what is wrong in simple everyday terms
Mr J Segal from Cowes sent us a note containing this sentence:-
You obviously have a passion, knowledge and enthusiasm for your work that is rare to find these days
CV of Gurnard Said:-
Wight Byte have impressed me with fast and friendly response, no jargon answers and successful results
Mr A Brown of Binstead used us to install a home network and says this:-
I was impressed by their attitude and experience when faced with demanding and challenging situations
Mr Apsley of Cowes said simply:-
Three things describe my experience with Wight Byte. Competent, Efficient, Value for money
Mrs Debenham from Wootton seemed pleased and said this:-
They explain all aspects of PC usage and breakdowns in plain English without confusing you with computer jargon
Mr M Humphreys said that he would like to be quoted thus:-
Knowledgeable, prompt, skilled and reliable – for the confused, a service visit from either Ian or Graham is far more informative that a professional tutorial
Mr A Priddle from Shanklin was please with our service and wrote these kind words:-
I have found Wight Byte to be efficient and always very polite, and its’ good to know that if you have a problem they are just a phone call away, and whatever the problem they will fix it
Mr J Holdstock of Little London replied to our request saying:-
We recently bought a new computer from a well known Island firm…..Our only regret is had we known about Wight Byte earlier we should have let them supply the complete computer
If your reply is not included, it is not because we didn’t want to include it but rather that the page has to have some limit and so many customers said much the same. We would like to thank you all for replying with your positive feedback to Wightbyte and we look forward to future business with you all.